Privacy Policy

What do you do with my personal data?

Any personally identifiable data you submit to us is retained for the following purposes:

• Fulfilling our courier, air freight, sea freight, or shop services.
• Providing a record of your previous orders and transactions, which you can access at any time via your account. We retain this data for your reference and for legal and regulatory purposes, including claims and payments.
• Sending important updates, news, and special offers via email, or requesting and collecting customer feedback in order to improve our website and services.

What kinds of visitor data do you collect?

When you visit our website, we collect data that is not personally identifiable including your **IP address, operating system, and browser**. This information is aggregated to record general location, number of visits, average time spent on site, pages viewed, etc. We use this information to monitor and improve our website and services.

We may use **cookies** to collect this data and to provide you with tailored information (such as autofilling certain fields). “Cookies” are tiny elements of data that a website can send to your browser, which may then be stored on your hard drive.

You will need to be the **account owner with Full Access** to perform these tasks. These options will not be available if your account is flagged due to ongoing claims, debit on your account, or suspected fraud or other illegal activity.

Do you share my personal data with other companies?

AIREX is a freight forwarder. When you book a courier or freight service with us, we will **share your full name, address, and contact details with the carriers and agents** involved in fulfilling your chosen service.

Your payment details are submitted securely through our **payment gateway providers**.

We **do not allow other companies to use your personal data for their own marketing purposes**.

Our website may contain links to the sites of third parties. We are **not responsible for the content or privacy practices** of these other sites.

Telephone calls

We **record all telephone calls** to monitor our services and for the protection of our customers and our staff. Calls may be used for staff training purposes.

All calls to our **+91 8590656609** number are charged at your local network rate.

We may update this privacy policy from time to time. You are responsible for reviewing the current policy when visiting our website. If you do not agree with the policy, you should cease to use our website immediately.